Regular Tracked Shipping domestically by Australia Post* - 5-10 business days. Express Tracked Shipping takes 1-3 business days on average for your package to arrive, depending on your location. Deliveries to Melbourne and Sydney are generally 1-2 business days. If you live in Western Australia or Nothern Territory, this may take up to 7 days max. FREE SHIPPING on orders over $110. Orders are shipped from our Melbourne Warehouse.
International
Tracked Shipping globally by Australia Post* - 14 to 17 business days.
Please keep in mind that once the parcel leaves our warehouse we don’t have any control over when it will arrive. Sometimes it’s super fast and other times it can be delayed.
We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it’s with the courier it is out of our hands.
Please note that this is only a guide and may differ between countries. Although we do attempt to ship next business day local postal delays may occur. Please keep an eye on your parcel's progress with the tracking information provided. Please contact us if you have any trouble tracking your parcel.
However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us on Facebook Messenger or send us an email to our dedicated customer service line. So we can provide the fast possible response, please provide your order number and the actual name you ordered with.
All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.
Whilst we endeavour to provide assistance super fast, we will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this with will be placed at the back of the queue.
*We currently are not shipping to Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, Ireland, North Korea, Mexico, Peru, Russia, Syria, Ukraine and Yemen.
Yes, we do ship worldwide. Your shipping rate will be calculated at checkout. For most international countries our standard shipping cost is $14.99 for orders less than $110.
However, we currently do not ship to the following countries as we believe the postal service is unreliable and inconsistent.
- Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, Ireland, North Korea, Mexico, Peru, Russia, Syria, Ukraine and Yemen
We like to offer our customers the best possible service, if local postal companies don’t meet our standards then we don’t see it as acceptable to offer our customers inferior service. From previous experience, we have found that many of the packages do not arrive with customers at all. Please note: All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
NADT is for anyone who wants to kickstart a sluggish metabolism,reduce gas, bloating, support the natural detoxification process, and relieve constipation.
We recommend doing the detox once you have finished breastfeeding. The process of flushing your system out can be quite dehydrating which could affect your milk supply. It is always recommended to consult with a healthcare professional before consuming any dietary supplement while pregnant or breastfeeding.
Individual results vary but most experince a flushing of waste 8hrs after drinking NADT. The longer you steep the tea the stronger the effects. Staying hydrated during the detox is key to help aid the flush process and to maximize results!
Don’t ignore the signs of dehydration. A lack of water usually manifests itself as a prevalent thirst, constipation, dry and cracked skin, headaches and/or fatigue. If you’re feeling thirsty, it means your body is already dehydrated and you have probably spent a while fending off tiredness, a headache or an inability to concentrate. When we are stressed, we tend to recognise thirst later than we usually would, so pay even more attention to your water intake if you find yourself in a stressful situation.
Our goal is to help you feel your absolute best, which is why we offer a 30-day, money back guarantee. If at any point over a 30-day period of any first time purchase, you decide our products are not right for you, then get in touch as you are protected by a 100% money-back guarantee.
If you wish to receive a refund please email support@notanotherdetoxtea.com with the full name and email connected to your order so our team can assist you.
Please note: You must be able to provide satisfactory proof of purchase and that the exchange or refund is sought within 30 days of purchase. If your purchase was made on sale or used a discount code then it is not eligible for a refund.
Processing time for orders is 1-3 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Extended delays can also occur during the months of February-April and November-December.
As soon as your parcel is shipped, we will email you. The e-mail will contain shipment details, your tracking number, and a link to the postage site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update.
Delivery dates are estimated, not guaranteed. We do not offer express/overnight shipping at this time.
Please note we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from our warehouse to international mail carriers.
If you have not received a tracking number after 3 business days, please email us at info@notanotherdetoxtea.com. (Please check your junk/spam inbox before contacting us). Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please ensure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.
We recommend taking regular breaks and leaving at least 14 days between packs.
Long term use is not recommended and you should consult your GP if you intend to use our slim tea longer than directed.
If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non business days/hours to ensure fast shipping.
As soon as you order, we will send you a confirmation email so please check your details carefully.
If your order has already been shipped then we can't make any changes to the address or change the course of the parcel. If this does happen, we won't be able to send you another parcel or make a refund.
If the order has not shipped and we can accommodate a cancellation, refunds can take up to 14 business days to process. We can only ship to the address entered in at checkout. If your address is incorrect, please email support@notanotherdetoxtea.com immediately.
Our Tea contains ingredients, which can produce a laxative and appetite suppressant effect. This is not recommended as children under the age of 18's body is still developing and does not need to detox or appetite suppress as it could affect their growth during these years.